The Team Resources Page is a centralised hub where team members can access a variety of helpful content, tools and links related to their work.
Team Resources
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Support Workers
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Forms
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CareLink
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Helpful Links
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Employee Assistance Program (EAP)
Welcome to the Support Worker Resource Page!
Here you will find summaries of important documents, app information and forms that will help you with your work.
Please let us know if there are problems with this site or there is something you would like to see on [email protected]
All Support Workers
- Child Safe Statement
- Choice & Decision Making
- Code of Conduct
- Collaborative Approach
- Cyber Safety for Clients
- Domestic & Family Violence
- Hand Hygiene
- Incident, Hazard & Emergency Management
- Incident Management
- Mandatory Reporting
- Medication Support
- Positive Behaviour Support & Restrictive Practices
- PPE, COVID-19 and Flu
- Professional Boundaries
- Reimbursements
- Safe Showering & Bathing
- Understanding Trauma - Blue Knot Foundation
- Writing Shift Notes
Disability Support Workers
- Disability Support Worker Handbook - Go-to-guide for Disability Support Workers
- Emergency & Disaster Management Plan
Family Support Workers
- Family Support Worker Handbook - Go-to-guide for Family Support Workers
- Installing Child Car Seats
- Safe Feeding for Babies
- Safe Feeding for Babies Video
- Safe Sleep for Babies
- Safe Sleep for Babies Video
- Writing Progress Summaries
Forms
There are a number of forms which are used by our oganisation which support workers may need to use from time to time. These forms can be opened via the link below:
CareLink
We use CareLink for our core rostering application which support workers will require to complete their day-to-day activities with our clients.
Download the CareLink Go App
The CareLink Go Application can be downloaded from either the Google Play Store or the Apple App Store using the links below. You will also need the QR to connect the application with IAG/Zest Care:
CareLink Go - Induction Presentation
New support workers are provided with an introduction into CareLink when they start working at IAG/Zest Care. The Link to the presentation can be found below for future reference.
Employee Assistant Program (EAP)
The employee assistance program (EAP), is a work-based intervention service designed to assist employees in resolving personal problems that may be negatively impacting their day-to-day life and workplace performance.
Access EAP is the name of our Employee Assistance Program provider. See below for helpful information about Access EAP including how to use their services.