Zest Care is a person-centred organisation, offering a range of services to people with disability as well as children and families in complex or challenging circumstances.

 

We are a registered disability services provider that delivers personalised support and tailored solutions designed around the people and families we work with. Zest Care is proudly part of Independence Australia — a social enterprise dedicated to supporting people with disability, and the broader community, to live with independence and realise their potential.

Our values

Be supportive. Pulling together as one team, celebrating differences, and making others feel safe, valued, and included. 

Be excellent. Challenging ourselves to deliver best practice for better outcomes. 

Be proud. Celebrating the work we do, focusing on outcomes that deliver a real difference and build trust.

 

What we do

There are several branches to the work we do at Zest Care. 

Our Disability Services include NDIS Plan Management, Support Coordination and the provision of direct supports. We work with you to get the most out of your NDIS plan, in the way that works best for you. You retain full control and flexibility and may come to us for support with all or part of your plan. Our focus is on supporting you to reach your goals — whether that means getting out and about more in your community, becoming more independent at home, getting support with shopping and meal preparation, setting up an exercise program, or building new skills. 

Our Family Services have been designed to support children living in complex family situations. Our program works closely with referring partners to provide tailored support at short notice to families and children who need it. Every plan is built around each family’s individual needs and goals. 

 

Our people

All of our staff are dedicated, passionate and carefully selected for their roles. They genuinely care about the people and families they work with — whether directly or in the background. Our work spans more than 20 years and sees us supporting people from birth right through to older age, which means we bring a broad range of experience and expertise to every situation.  

We recognise that every person we work with is different, and we make it our business to reflect that in everything we do. 

 

Our commitment to child safety

We are committed to delivering services where children are protected, respected, nurtured, empowered and valued. 

We will ensure that children who use our service feel safe and are supported to achieve their potential. 

We have zero tolerance for child abuse and are committed to identifying risks early, reducing and removing those risks to prevent harm. 

Our commitment to child safety is demonstrated by: 

• • Actively listening to children 

• • Treating all allegations of abuse and safety concerns as serious and in accordance with our policy and procedures 

• • Responding promptly and effectively to any disclosures, allegations or suspicions of harm 

• • Maintaining robust systems to protect children from abuse and to meet our obligations to contact relevant authorities if we are worried about a child’s safety, welfare or wellbeing 

• • Adhering to robust recruitment practices and human resources processes for all staff 

• • Providing regular training, education and support to our staff on child abuse risks 

We are dedicated to promoting cultural safety for Aboriginal children, children from culturally and linguistically diverse backgrounds, children with disability and those who identify as LGBTQIA+. We sustain an open and conscious culture to ensure children are supported to achieve their potential and are protected from all forms of abuse. 

This commitment guides the decisions and actions of all staff who work with or interact with children.