What you need to know about the new Child Care Package

The new Childcare funding package is now effective, as of Monday 2 July 2018. We are sorry that Zest Care (formally known as Sydney In Home Care and Illawarra In Home Care) will no longer be an approved In-Home Care Service Provider under the Government’s In Home Child Care Program.

This will obviously have an impact on our Educarers, but we are pleased to be able to offer you alternative job opportunities with us. Please read on for more details.
The fees available to pay carers have been greatly reduced, and we simply cannot provide the specialised care needed at nearly 40% less than we have been charging. Unfortunately, this means the services we currently provide are no longer financially viable and we will be stopping operating this particular type of care service.

There will be a transition period where many of our families will move away from our In Home Care service. We will continue to provide care for these families for up to six weeks after 2 July to give our families and Educarers time to make alternative arrangements. Our last day of providing care will be Sunday 12th August.
We guarantee that we will offer you alternative opportunities to continue to work for us. Zest is also a major supplier under the National Disability Insurance Scheme (NDIS). We have jobs available under the NDIS scheme, which are appropriate for your qualifications.

We have been operating in the NDIS business for over 12 months and have seen significant growth and, therefore, demand for disability support workers. We are pleased that this opportunity will provide jobs for all our people well into the future.
We hope you will be interested in this opportunity. Discover more about working as a disability support worker
We are offering various incentives to help with the transition:

1. An increased hourly rate as a support worker

2. Assistance with training and/or support to acquire the skills to be a support worker.

All your arrangements will continue as a Zest employee when you transfer to disability support worker status.

If you would like more information about this exciting opportunity, please call our recruitment team on 02 9683 3400 or email recruit@zestcare.net.au

The new Childcare funding package is now effective, as of Monday 2 July 2018. We are very sorry that Zest Care (formally known as Sydney In Home Care and Illawarra In Home Care) will no longer be an approved In-Home Care Service Provider under the Government’s In Home Child Care Program.

We know this is a difficult time for you, and we are totally committed to making sure the impacts of this Government decision on your family are minimised as much as possible. We will also continue to provide services to your family until the In-Home Care Support Agency can transition you to another service or up to 6 weeks, 12th August 2018 (whichever occurs first).

We want to work with every family that currently receives this service to try to find the best alternative arrangements for you. Please read on for more information.
The fees available to pay carers have been greatly reduced, and we simply cannot provide the specialised care needed at nearly 40% less than we have been charging. Unfortunately, this means the services we currently provide are no longer financially viable, and we will be taking steps to stop operating this particular care service.

We want to help ease the transition for you, so we will continue to provide care for your family for up to six weeks after 2 July to give you time to make alternative arrangements.

Under the Government’s new Child Care Package you are required to pay a GAP fee for the new service, so from 2 July and during the six-week transition period, you will need to pay a GAP fee of $3 per hour. In addition, the hours we can provide will be limited to 38 hours per week between 6am and 8pm daily. The changes also mean it will no longer be possible to provide any after hours or weekend service.
You should have already created a MyGov account and completed the Childcare Subsidy Assessment Task. This needed to be done by 2 July and is vital for you to be eligible to receive benefits under the new arrangements.

Please contact the support agency who can assist you establish your MyGov account.

You also need to contact the newly formed In Home Care Support Agency to transition your family to another provider. We recommend that you call the agency on 1800 44 22 73 or email info@ihcsupportagency.org.au immediately.
lifeline.org.au – for counselling and help in accessing additional support in trying times
legalaid.nsw.gov.au/contact-us/legal-aid-nsw-offices – free legal advice and assistance for qualifying individuals

Family Referral services 1300 403 373

Benevolent Society (02) 8262 3400

If you have any more questions, please call us on 02 9683 3400 and we’ll do our very best to help.